FAQ

1. Where do you ship?

We currently ship to the USA and Canada. Shipping is always free, no matter the order size.

2. How long will it take for my order to arrive?

USA: 2–5 business days
Canada: 5–10 business days
Orders are usually processed within 1–2 business days (Mon–Fri). You will receive a tracking number once your order ships.

3. How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use it to track your package on the carrier’s website.

4. What is your return policy?

We accept returns within 30 days of delivery. Returns are free, and there is no restocking fee. For full details, see our Return & Refund Policy.

5. Can I exchange an item?

We don’t offer direct exchanges. To exchange, return your item following our return process and place a new order for the replacement product.

6. What payment methods do you accept?

We accept:

American Express
Apple Pay
Diners Club
Discover
Mastercard
Visa

7. Are your products authentic?

Yes! All products sold on Rtfond are 100% authentic and of high quality.

8. I received a damaged or defective item. What should I do?

Contact our support team immediately at support@rtfond.shop or +1 302-402-2814. We will provide instructions to return the item at no cost and issue a replacement or refund.

9. How can I contact customer support?

You can reach us via:

Email: support@rtfond.shop
Phone: +1 302-402-2814
Contact Form: Available on our website for responses within 24 hours on business days.